Resettlement and Support Officer Days £24,047 (FTE)

Location: Elizabeth Fry House, Reading

Employment type: Part Time

Hours of work: Average of 35.5 hours a week, or a part time role for an average of 17.75 hours a week.

Are you looking for an opportunity where your skills will make a difference in supporting female service users within the Criminal Justice System?

Salary: £24,047 – £28,560 (FTE)

About The Role

We have an exciting opportunity for a passionate and motivated person to join the dedicated team at Elizabeth Fry Charity.

In the role of Resettlement and Support Officer you will support the residents during their day-to-day life at the Approved Premises.  You will be working with the rest of the staff team to effectively manage the risk posed by residents, as well as supporting them to address any difficult areas within their lives.  This is an incredibly varied role, with no two days being the same.

The post involves working an average of either 35.5 or 17.5 hours a week, undertaking 12 hr shifts on a five week rolling rota.

The starting salary for the position is £24,047 (FTE) per annum, with the potential to increase to £28,560 (FTE).

What We Are Looking For

At Elizabeth Fry Charity we are a small team, dedicated to supporting our residents to succeed.  We are looking for self-motivated, committed individuals who have a genuine desire to support women to rebuild their lives. In addition you will need:

  • The ability to manage complex behaviours and to deal with people who may be in a difficult personal or emotional situation.
  • Strong communication, influencing and reasoning skills and the ability to build effective working relationships.
  • The ability to demonstrate an understanding of the issues surrounding women and their pathways to offending, as well as a willingness to learn.
  • Good record keeping, mainly through the use of Microsoft Word and Excel.

Please take a look at the full job description  to gain a further understanding of the role.

Main Duties and Responsibilities

Delivery of Services and Standards

  • Contribute to the induction of new residents.
  • Support residents to access a range of other services, through appropriate referrals and signposting to external agencies.
  • Support residents to complete any objectives that have been identified for them.
  • Liaise with the On-Call Manager if there are any concerns regarding non-compliance, risk to a resident, staff or member of the public.
  • Engage with residents in a fair and consistent manner, using motivational methods that promote the desired outcomes of compliance and rehabilitation.
  • Plan and deliver evening activities.
  • Provide back-up support for the Offender Supervisors, which could involve undertaking delivery of group work programmes and one-to-one keywork sessions.
  • Monitor residents compliance with Approved Premises rules, licence and/or bail conditions and contribute to the enforcement of any non-compliance.
  • Contribute to the management of risk of re-offending and serious harm, through the monitoring of residents and liaison with other agencies, e.g. National Probation Service, Community Rehabilitation Companies, Police and Social Services.
  • Contribute to reports prepared by Offender Supervisors or Elizabeth Fry Managers on residents, for Court, Probation or other agencies, as required.
  • Complete all necessary tasks to discharge a resident on their departure.
  • Supervise residents’ consumption of medication, through the completion of ‘Medication in Possession’ assessments and liaison with relevant health professionals.
  • Order medication, process received medication, return unused medication and undertake medication audits.
  • Complete Health and Safety checks, as required.
  • Undertake drug and alcohol tests, as required.
  • Monitor the risk residents pose to themselves, through appropriate self harm procedures.
  • Undertake regular checks on residents and of the building throughout the shift, in line with Approved Premises procedures.
  • Undertake room searches, as required.
  • Support/monitor residents when they are using the kitchen facilities and assist in the ordering of food, as required.
  • Contribute to the running of the Approved Premises, through the completion of administrative tasks.
  • Complete statistical information returns on the Approved Premises as required.
  • Work as an effective member of the Elizabeth Fry Charity team, in accordance with agreed requirements and objectives.
  • Complete working hours, as outlined in the rota.

Management of Physical and Financial Resources

Physical Resources

  • Ensure that any health and safety and/or building maintenance issues are reported to a Manager.
  • Follow all health and safety, fire and Elizabeth Fry Charity security procedures.
  • Undertake risk assessments on any activities or projects, as directed by a Manager.

Financial Resources

  • In conjunction with other staff, monitor and collect residents service charge contributions and other minor cash transactions.

Management of Systems and Information

  • Maintain accurate and timely records, using the appropriate case management, assessments and local systems.
  • Maintain residents’ individual files to the required standards.
  • Make records available for inspection and/or monitoring, as required.


  • Contribute to the induction of new staff.
  • Undertake training, as required by the Operations Manager and Charity.
  • Comply with all of Elizabeth Fry Charity policies and expectations.
  • Actively engage in handovers, team meetings, practice development meetings, appraisal and supervision meeting with the Operations Manager and contribute to the business plan.
  • Undertake any other duties requested of you by a Manager, to ensure the Approved Premises is able to function as required.

What We Offer

  • A commitment to developing the knowledge and skill set within the team, through access to a wealth of training relating to both the role and working with complex clients.
  • Access to Perkbox, an employee benefits platform.
  • Confirmation in post bonus following successful completion of Probationary Period, as well as long term service awards at both three and ten years.
  • Optional overtime, paid at an enhanced rate.
  • Access to Employee Assistance Programme.
  • 25 days of annual leave per annum (plus bank holidays), which increases with length of service.

What We Do

The Elizabeth Fry Charity runs a 24 bed Approved Premises for females.  Residents at the Approved Premises have access to a range of purposeful activities aimed to support them to address issues that led to their offending and to develop the skills for them to lead an offending-free life in future.

We provide an environment where residents’ behaviour and any additional restrictions included as part of their licence or bail conditions can be monitored. This is achieved through 24-hour staffing, CCTV monitoring, room searches, random drug and alcohol testing, curfews and monitoring of additional licence conditions.

We work closely with partner agencies to effectively manage risk and support those on their journey of resettlement.

How to Apply

Please send a CV and covering letter to detailing how your skills and interest make you a suitable candidate to join our staff team and support our residents.

This post is exempt from the Rehabilitation of Offenders Act 1974 and the successful candidates will be subject to a check by the Disclosure and Barring Service.

Interviews will be arranged as soon as suitable applications are received.

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