Resettlement and Support Officer Days ( 17.75 or 35.5 hrs/week) £26,335 (FTE) + 30% enhancement for weekends

Elizabeth Fry Charity operates a Ministry of Justice Approved Premises in Reading, offering a safe and supportive environment for up to 24 women. We’re committed to delivering exceptional accommodation and meaningful, person‑centred support for women navigating the criminal justice system.

Make a Meaningful Difference in the Lives of Women in the Criminal Justice System

Are you passionate about supporting women with complex needs—such as substance misuse issues—to build safer, healthier, and more stable futures? Do you thrive in a supportive team environment and enjoy finding creative, flexible solutions to help others succeed?

We’re looking for someone who can bring empathy, resilience, and positivity to a role that truly changes lives. As a member of our team, you will play an active part in helping women reintegrate into the community and move towards leading law‑abiding, independent lives.

What the role involves:

• Working an average of either 17.75 (part time) or  35.5 hours a week on a rota, including weekend shifts and occasional bank holidays
• Supporting residents within our Approved Premises
• Contributing to the safe and smooth daily running of the service
• Being a positive role model, using encouragement and consistency to motivate change

We offer a competitive full‑time equivalent salary of £26,335 to £31,505, along with a 30% enhancement for weekend shift work.

We are open to part‑time applicants —offering an average of 17.75 hours per week on a flexible or fixed rota.

Who we’re looking for:
Ideally, you’ll have experience within the Criminal Justice System and an understanding of the discrimination and challenges faced by women involved in it. However, we also welcome applicants who can demonstrate insight, empathy, and a strong willingness to learn.

You’ll be:

• Self‑motivated and committed to supporting others
• An excellent communicator with strong administrative and teamwork skills
• Someone who brings enthusiasm, responsibility, and reliability to every shift

What we offer:

• Regular supervision to support your development
• Tailored training to build your confidence and skills
• The opportunity to make a tangible, positive impact every day

If you’re ready to be part of a dedicated team and help empower women to rebuild their lives, we’d love to hear from you.

Why Join Us?

At Elizabeth Fry Charity, you’ll be part of a compassionate and committed team working to transform the lives of vulnerable women. Every day, your contribution will make a meaningful impact — and you’ll be supported by colleagues who value collaboration, personal growth, and innovation. We invest in your success, celebrate your achievements, and ensure you feel truly appreciated.

We’re proud to offer a comprehensive range of benefits designed to support your wellbeing and help you thrive:

• 30% pay enhancement for working weekend shifts.
• Perkbox membership, giving you access to exclusive discounts, wellbeing resources, and a wide range of perks.
• Financial recognition, including a confirmation‑in‑post bonus after successful completion of probation, plus long‑service awards at three and ten years.
• Employee Assistance Programme, providing confidential emotional, financial, and practical support whenever you need it.
• Generous annual leave of 25 days plus Bank Holidays (pro rata), increasing with service up to 30 days.
• Freshly cooked meals on site, prepared by our in‑house Chef and tailored to all dietary requirements.

Main Duties and Responsibilities

Delivery of Services and Standards

• Contribute to the induction of new residents.
• Support residents to access a range of other services, through appropriate referrals and signposting to external agencies.
• Support residents to complete any objectives that have been identified for them.
• Liaise with the On-Call Manager if there are any concerns regarding non-compliance, risk to a resident, staff or member of the public.
• Engage with residents in a fair and consistent manner, using motivational methods that promote the desired outcomes of compliance and rehabilitation.
• Plan and deliver evening activities.
• Provide back-up support for the Offender Supervisors, which could involve undertaking delivery of group work programmes and one-to-one keywork sessions.
• Monitor residents compliance with Approved Premises rules, licence and/or bail conditions and contribute to the enforcement of any non-compliance.
• Contribute to the management of risk of re-offending and serious harm, through the monitoring of residents and liaison with other agencies, e.g. National Probation Service, Community Rehabilitation Companies, Police and Social Services.
• Contribute to reports prepared by Offender Supervisors or Elizabeth Fry Managers on residents, for Court, Probation or other agencies, as required.
• Complete all necessary tasks to discharge a resident on their departure.
• Supervise residents’ consumption of medication, through the completion of ‘Medication in Possession’ assessments and liaison with relevant health professionals.
• Order medication, process received medication, return unused medication and undertake medication audits.
• Complete Health and Safety checks, as required.
• Undertake drug and alcohol tests, as required.
• Monitor the risk residents pose to themselves, through appropriate self harm procedures.
• Undertake regular checks on residents and of the building throughout the shift, in line with Approved Premises procedures.
• Undertake room searches, as required.
• Support/monitor residents when they are using the kitchen facilities and assist in the ordering of food, as required.
• Contribute to the running of the Approved Premises, through the completion of administrative tasks.
• Complete statistical information returns on the Approved Premises as required.
• Work as an effective member of the Elizabeth Fry Charity team, in accordance with agreed requirements and objectives.
• Complete working hours, as outlined in the rota.

Management of Physical and Financial Resources

Physical Resources

• Ensure that any health and safety and/or building maintenance issues are reported to a Manager.
• Follow all health and safety, fire and Elizabeth Fry Charity security procedures.
• Undertake risk assessments on any activities or projects, as directed by a Manager.

Financial Resources

• In conjunction with other staff, monitor and collect residents service charge contributions and other minor cash transactions.

Management of Systems and Information

• Maintain accurate and timely records, using the appropriate case management, assessments and local systems.
• Maintain residents’ individual files to the required standards.
• Make records available for inspection and/or monitoring, as required.

General

• Contribute to the induction of new staff.
• Undertake training, as required by the Operations Manager and Charity.
• Comply with all of Elizabeth Fry Charity policies and expectations.
• Actively engage in handovers, team meetings, practice development meetings, appraisal and supervision meeting with the Operations Manager and contribute to the business plan.
• Undertake any other duties requested of you by a Manager, to ensure the Approved Premises is able to function as required.

What We Offer

• A commitment to developing the knowledge and skill set within the team, through access to a wealth of training relating to both the role and working with complex clients.
• Access to Perkbox, an employee benefits platform.
• Confirmation in post bonus following successful completion of Probationary Period, as well as long term service awards at both three and ten years.
• Optional overtime, paid at an enhanced rate.
• Access to Employee Assistance Programme.
• 25 days of annual leave per annum (plus bank holidays), which increases with length of service.

How to Apply

Please send a CV and covering letter to Annie.Jenkins@justice.gov.uk detailing how your skills and interest make you a suitable candidate to join our staff team and support our residents.

This post is exempt from the Rehabilitation of Offenders Act 1974 and the successful candidates will be subject to a check by the Disclosure and Barring Service.

This role is open to female applicants only, as permitted under Schedule 9, Part 1 of the Equality Act 2010, due to the nature of the work.

Interviews will be arranged as soon as suitable applications are received.