“It’s More Than Housing – It’s a Fresh Start”: Emma’s Role Supporting Women in Recovery

(Please note the names of the women we support have been changed to protect their privacy).

Emma is a Housing and Link Worker at Elizabeth Fry, supporting women in the criminal justice system to rebuild their lives. She is deeply passionate about her work and genuinely cares about empowering and supporting the women at the Approved Premises. Emma’s dedication is evident in the way she listens, advocates, and goes above and beyond to ensure women feel safe, valued, and supported.

One moment that made Emma especially proud recently was helping Clara, who was at risk of becoming homeless. On the very day she was released, Emma managed to secure accommodation for her, ensuring she would not face the fear and uncertainty of being without a home. For Emma, this was more than just finding a place to stay; it was giving Clara stability, dignity, and hope for a fresh start.

Elizabeth Fry’s approach is unique because it is person-centred, and trauma informed. Emma highlights that it is not just the staff who feel this way, when you speak to the residents, many agree, and that is important. Giving women a voice and involving them in decisions that affect their lives creates empowerment and encourages positive change, making the work feel collaborative and deeply meaningful.

Emma believes the gardening project is particularly valuable at the Approved Premises. It provides therapeutic benefits, helps women feel proud of their surroundings, and supports their reintegration into society. Clara has embraced recovery wholeheartedly, attending AA meetings and choosing a new path, free from the patterns of her past. Moments like these remind Emma why she does the work she does.

Another story that has stayed with Emma is when a woman called to share that she was finally off license after sixteen years in the criminal justice system. Witnessing her take steps toward independence and a fresh start was an emotional and inspiring moment. Emma has also seen women take on jobs, secure housing, and show resilience in ways that demonstrate their growth and determination to build a better life.

Christmas at Elizabeth Fry is a truly special time, offering warmth, care, and a sense of family that some women may not have experienced before. On Christmas morning, the women wake up to wrapped presents, donated to create smiles and excitement. They share a festive meal. The women also take part in games and activities that bring joy and connection. At the same time, Emma recognises that Christmas can be a challenging time for some women, being apart from children or reflecting on past difficult experiences can bring up strong emotions. Staff need to be aware of this and provide extra care and sensitivity, creating an environment that helps women feel supported and valued. This makes it possible for the day to become one they can look back on positively and for positive memories to be recreated.

Housing remains a critical issue for women leaving prison. The London Assembly’s May 2025 report, Breaking the Cycle: Housing Needs for Women Leaving Prison in London, highlights that on release, women often face street homelessness, a return to an abusive partner in an unsafe home, or even a return to prison. While the report focuses on London, the reality is the same across the UK, including Reading. Providing stable housing for women leaving prison is essential so they can rebuild their own and their families’ lives, leaving the criminal justice system for good.

Looking ahead to the new year, Emma hopes Elizabeth Fry continues to grow, reaching more women and providing the support they need to thrive. She is committed to spreading the word about the incredible work being done and ensuring every woman has the opportunity to build a brighter future. Emma’s passion, dedication, and unwavering care make a real and lasting difference in the lives of the women she works with, inspiring them to believe in themselves and what they can achieve.